VyoGroup Wealth Management and its affiliates, (referred to as “VyoGroup Wealth Management,” “us,” “we,” “our,” “ourselves”) understand the importance of upholding the confidentiality and safety of our clients’ private information. This policy describes the privacy practices of VyoGroup Wealth Management
Security Of Private And Personal Data
We have reasonable policies and procedures in place to safeguard the confidentiality and safety of private and personal information that includes limiting access to private and personal information to duly authorized persons and upholding physical, electronic, and systematic safeguards. We instruct our employees in the correct management of private and personal information. When we use third-party companies to deliver services for us, we expect them to safeguard the confidentiality of private and personal information they have. However, although we do what is within our power to protect your private and personal data, we cannot guarantee its security.
Information That We Collect
We collect various types of private and personal information from sources, including:
- Information we obtain via client application forms or other means, which includes full names, addresses, phone numbers, tax identification numbers or other government-issued ID numbers, details of assets, income, and other information;
- Information about your activity with us, our affiliates and third parties, which can include account valuations, cash balances, and transactions history;
- Communications with VyoGroup Wealth Management, including but not limited to telephone calls and e-mails to provide you with requested products and services;
- Images of visitors to our offices from closed-circuit tv cameras; and
How Your Information Is Used
We use the information we collect from you as required for business reasons, such as to:
- Complete contracted obligations
- Open and manage accounts
- Register clients and issue access to the client area of our website
- Reply to questions, inquiries or instructions
- Fulfill services
- Conduct internal analysis, analytics, r&d to improve and enhance our service capabilities
- Send communications such as e-mails
- Personalize the features and performance of our website and services
- Study, reference and perform research on visitor data and visitor interactions with the website
- Prevent fraud or other illegal behavior
- Manage our website to keep it safe and secure
- Perform client services
- Fulfill legal and regulatory responsibilities
- Satisfy other purposes concerning any of the above
We have a legal justification for collecting this information, as its retention is needed for either:
- the performance of a contracted service to which you are a party or to take action at your request before entering into a contract; or
- for direct marketing purposes carried out in our legitimate interests; or
- to engage in business with an entity you work for, or duly represent, in of our legitimate interest, but only to the extent that our legitimate interests are not superseded by your basic rights and freedoms.
Third Party Disclosure
We may disclose any of the private and personal information that we retain, as detailed above, to non-affiliated third parties under the circumstances listed under, and elsewhere in this policy.
For legal and regulatory purposes:
We may disclose your personal and private information if we are obliged to comply with any legal or regulatory requirements; to enforce, apply or fulfill our terms and conditions or to safeguard the rights, property, or security of our clients, or others. This involves the exchange of information with other companies and organizations to conduct due diligence checks on business contacts as part of our financial crimes, fraud, and anti-corruption procedures.
To provide services:
We may use third-party organizations in the delivery of services. These organizations are stringently controlled in how they can use your information, and we retain responsibility for the protection of your information disclosed to them.
We may also disclose any of the private and personal information that we collect to market our products or services in situations that are allowed by law.
Our website contains links to third-party websites that have privacy policies that are not necessarily the same as ours, and you should review those websites’ privacy policies to see how they will collect, store, disclose or otherwise use your private and personal information.
Transfer Of Private And Personal Information Internationally
For the purposes mentioned above, the private and personal information listed in this policy may be disclosed to third parties in countries outside of your country of residence, and the countries in which we operate, which may not offer the same levels of protection.
We will take all sensible measures necessary to ensure that your Information is treated securely and in accordance with this policy, the EU GDPR, and other appropriate privacy regulations.
We will only disclose information with third parties if those entities provide an acceptable level of data protection for the safeguarding of private and personal data as detailed in this policy, or if they agree to the conditions of an appropriate non-disclosure agreement or an information transfer agreement.
If you live in the European Economic Area, the following rights apply. If you live somewhere else, your rights may differ according to applicable laws and regulations.
Please be aware that we may keep your information in accordance with our data retention policy for legal or regulatory reasons or to respect opt-out requests.
Before we disclose any information or make any alterations, we may request that you prove your identity or provide other details to help us handle your request.
Viewing, Amending or Deleting Your Information
You have the right to know what information we hold relating to you, view this information, and amend this information at any time. Also, you may have the right to delete information that we retain about you.
We treat requests to view or amend information in accordance with relevant legal obligations.
We strive to maintain the accuracy of your information that we retain. Please contact us if you wish to amend it.
Your Right to Restrict Information
You may have the right to raise objections about our management of your information. Should you object to our handling of your information, we may no longer be able to provide you with the services you requested. If you do not want your information used for direct marketing purposes, we shall stop processing your information for that purpose.
Your Right to Data Manageability
You have the right to access the information that you have provided to us in a concise, useable format. You have the right to pass that information to other controllers without obstruction from us, where the use of that information was centered on your agreement, explicit agreement of special categories of data, or on a contract fulfilled between you and ourselves.
To exercise the rights above, please contact us. We will handle your request confidentially and will make practical efforts to provide information on actions we have taken to respond without unnecessary delay and in within thirty days of receiving your request.
Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in the country of your residence or the jurisdiction of the alleged infringement if you believe that our management of your private and personal information infringes data protection regulations.
One of our team will contact you within a realistic timeframe after receiving your complaint to respond to your concerns and provide suggestions as to how the complaint could be resolved. We will do our utmost to resolve your complaint in a timely and suitable way.
Data Retention Time
We are subject to wide-ranging recordkeeping constraints. These constraints are determined by laws and regulations in the jurisdictions in which we are located operate. In addition to defining the types of information that we must retain, the regulations also determine the length of time that they must be kept and, in some cases, specific procedures for how, and in what form, this information must be held.
It is our policy to hold records for periods appropriate to meet our needs in accordance with operational, contractual, legal, tax, or other requirements, concerning the purposes for which the private and personal data was initially obtained and managed.